[Asterisk-Users] ACD/queues question

[Lorenzo Emilitri]

Hello Pedro,
you should do this using agent priority groups; this way first all low  
priority agents are filled, then another group is used up.
Thanks
l.


On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes <pedro.nunes at factis.pt>  
wrote:

> Hi there,
>
>
> Does anyone know how to setup an overflow queue? When a call rings on
> the queue A, if all agents were busy, the call goes to the queue B.
>
> If all agents in queue B were busy, then the call stays on both queues
> until somebody answers it.
>
>
> I think this is a basic ACD feature available on most PBX that support
> ACD functionality.
>
> Does anybody knows how to do it with asterisk??
>
>
>
> Thanks in advance
>
>
>
> Pedro Nunes
>
>



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