[Asterisk-Users] Agent/Queue Scalability (Formerly: UPDATE - 512 Calls...)

[Waldo Rubinstein]

What about ICD (http://www.voip-info.org/wiki-ICD)? I haven't  
actually used it but from reading the docs, they have approached the  
Agent/Queue issues from a totally different angle. Maybe it overcomes  
what * may have a bottlenecks. Anyone know the status of this project?

- Waldo

On Oct 5, 2005, at 11:21 AM, Matt Roth wrote:

> List users,
>
> Please review this exchange between myself and Matt Florell.  I am  
> looking for ANY data concerning Asterisk servers running standard  
> Agents and Queues.  Hardware configurations, software  
> configurations, Asterisk configurations (especially the number of  
> agents and queues), and descriptions of identified bottlenecks  
> would be ideal.
>
> For perspective, we have scaled a singler Asterisk server (4 x 3.16  
> GHz Xeon processors, 4 GB RAM) to 256 simultaneous calls with  
> digital recording at 70% idle and to 512 simultaneous calls with  
> digital recording at 20% idle.  I would like to know what to expect  
> when we add agent channels to handle these calls directed to them  
> via queues in a standard inbound call center environment.
>
> I would GREATLY appreciate any user experiences or knowledge you  
> can share.
>
> ============================================================
>
> Matt,
>
> Thank you so much for all of your help.  I hope I can reciprocate  
> in the future.

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