<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">What about ICD (<A href="http://www.voip-info.org/wiki-ICD)?">http://www.voip-info.org/wiki-ICD)?</A> I haven't actually used it but from reading the docs, they have approached the Agent/Queue issues from a totally different angle. Maybe it overcomes what * may have a bottlenecks. Anyone know the status of this project?<DIV><BR class="khtml-block-placeholder"></DIV><DIV>- Waldo</DIV><DIV><BR class="khtml-block-placeholder"><DIV><DIV><DIV>On Oct 5, 2005, at 11:21 AM, Matt Roth wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">List users,</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Please review this exchange between myself and Matt Florell.<SPAN class="Apple-converted-space"> </SPAN>I am looking for ANY data concerning Asterisk servers running standard Agents and Queues.<SPAN class="Apple-converted-space"> </SPAN>Hardware configurations, software configurations, Asterisk configurations (especially the number of agents and queues), and descriptions of identified bottlenecks would be ideal.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">For perspective, we have scaled a singler Asterisk server (4 x 3.16 GHz Xeon processors, 4 GB RAM) to 256 simultaneous calls with digital recording at 70% idle and to 512 simultaneous calls with digital recording at 20% idle.<SPAN class="Apple-converted-space"> </SPAN>I would like to know what to expect when we add agent channels to handle these calls directed to them via queues in a standard inbound call center environment.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I would GREATLY appreciate any user experiences or knowledge you can share.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">============================================================</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Matt,</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Thank you so much for all of your help.<SPAN class="Apple-converted-space"> </SPAN>I hope I can reciprocate in the future.</DIV></BLOCKQUOTE></DIV><FONT class="Apple-style-span" color="#0000DD"><BR class="khtml-block-placeholder"></FONT></DIV></DIV></BODY></HTML>