[Asterisk-Users] Possible bug in agent monitoring

[BJ Weschke]

On 11/15/05, Julian Lyndon-Smith <asterisk at dotr.com> wrote:
> Bad form replying to my own post, but I'm getting my ass chewed here
> because we need to listen to a call I think has been trashed ;)
>
> I've now tried using the Monitor command:
>
> 1) Incoming Call Answered By Extension A
> 2) Conversation between caller and A
> 3) A decides to transfer call to B
> 4) A talks to B
> 5) A transfers to B
> 6) B has conversation with caller
> 7) Hangup.
>
> This results in the full call being recorded. (up to point 7)
>
> 1) Incoming Call Answered By Queue
> 2) Queue Calls Agent A
> 3) Agent A confirms ready to talk
> 4) Conversation between caller and Agent A
> 5) Agent A decides to transfer call to Extension B
> 6) Agent A talks to extension B
> 7) Agent A transfers to extension B
> 8) Extension B has conversation with caller
> 9) Hangup.
>
> This results in the call being recorded, but only up to point 6 (actuall
> y to point 5 - between 5 and 6 is only the sound from the caller, i.e.
> not the conversation between A and B - that's a different call)
>
> As you can see, we are now missing the conversation between the caller
> and Extension B.
>
> I really need an answer to this - even if it is a pointer to the code so
> that I can start looking for the problem.
>
> I would do away with the agent recording and record through the
> dialplan, but I have some queues that use members and not agents.
>
> AARRGGHH. ;)
>
> Julian
>
>
> Julian Lyndon-Smith wrote:
> > using CVS-HEAD (CVS-D2005.10.28.07.54.07-11/13/05-08:33:54)
> >
> > We monitor (record) all inbound calls to our queues, using
> > recordagentcalls=yes and recordformat=gsm in the agents.conf file.
> >
> > If a call comes in to a queue, and is answered by an agent (let's say
> > 6001) then I have a recording for agent-6001-xxx-yyy.gsm.
> > if the agent wants to transfer the call to another agent (an attended
> > xfer), then the recording is terminated at the exact time the inbound
> > call is transferred to the second agent.
> >
> > Anyone seen this ?
> >

 Please open a bug on http://bugs.digium.com/

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