[Asterisk-Users] Queues with one Agent set to DND

[James Armstrong]

I have a question. Is there any way to have a caller entering a Queue to 
go to voicemail if there is only one Agent and that extension has the 
phone set to DND? We have one extension that is the primary service 
technician and have it set to always be a member / logged in, so he 
cannot just logout when he goes to lunch. The phone rings when he is at 
lunch and drives people crazy. I tried setting DND on, when a call comes 
into the queue it shows his extension as do not disturb and sets it to 
BUSY, but the call is still on hold. I would think that if there is only 
one agent and that agent is set to DND the call should proceed as if 
there were no agents logged in.

- James