[Asterisk-Users] Receptionist phones

pdhales at optusnet.com.au pdhales at optusnet.com.au
Wed Nov 9 15:54:24 MST 2005


With CVS, you also get a flashing led when the phone is ringing.

PaulH
  ----- Original Message ----- 
  From: Colin Anderson 
  To: 'Asterisk Users Mailing List - Non-Commercial Discussion' 
  Sent: Thursday, November 10, 2005 4:24 AM
  Subject: RE: [Asterisk-Users] Receptionist phones


  The SNOM 320's with 12 buttons work fine and they are relatively inexpensive, although the indications are not as fine grained as on the Cisco. Basically light on=in use, light off=not in use. 

   

  You get into diminishing returns on the value of a line indicator sidecar in inverse proportion to the number of users. On our Mitel sets, we have a double daisy-chained sidecar with 64 lights. It's stupid, confusing, and messy as hell. My strategy has been to emphasize the use of DID's + IVR for the staff so the bulk of calls never hit reception. One of the receptionists balked when I took away her sidecar, and told her that if she wanted to transfer a call, she would have to enter Transfer + 4 digit DID. I reasoned with her and told her that every single call in the company can come through her and she could transfer each one with a sidecar (300-400 calls a day) or she could use this DID method, and I would guarantee that her call volume would drop to ~80 calls a day, max. She saw the light, and she's been happy ever since. 

   

  Your company culture, however, will dictate your approach.

   

  Reason I'm down on sidecars is that in a medium to large organization they are not practical. Especially one, like the one I work in, where there is high staff churn, we were constantly futzing with the sidecar. 

   

  hth

   

  -----Original Message-----
  From: Bill Gibbs [mailto:bgibbs at edurotech.com]
  Sent: Wednesday, November 09, 2005 9:52 AM
  To: Asterisk Users Mailing List - Non-Commercial Discussion
  Subject: [Asterisk-Users] Receptionist phones

   

  I've been playing with Asterisk for a few weeks and it's working great.

   

  I have a question about getting multi-line receptionist phones working.

   

  I was thinking about getting one of these expansion ports:

   

  http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html

   

  What are people using for receptionist phones that show all the extensions in use, etc?  Is that even possible with Asterisk right now?

   

  Anyone play around with this thing yet?

   

  Bill



------------------------------------------------------------------------------


  _______________________________________________
  --Bandwidth and Colocation sponsored by Easynews.com --

  Asterisk-Users mailing list
  Asterisk-Users at lists.digium.com
  http://lists.digium.com/mailman/listinfo/asterisk-users
  To UNSUBSCRIBE or update options visit:
     http://lists.digium.com/mailman/listinfo/asterisk-users
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051109/7318c14e/attachment.htm


More information about the asterisk-users mailing list