[Asterisk-Users] VoiPSupply Dot Com

Wed May 25 16:16:24 MST 2005

VoipSupply tech support is awesome...  I'll second that observation.

At 06:51 PM 5/25/2005, you wrote:
>I have followed this thread but didn't say anything until I read this
>one, since I think that the problems he had with VoipSupply.com were
>the writers fault and not voipsupply.coms.
>So here I start, I have purchased from voipsupply.com over 120 phones
>(Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had
>a technical or other sales problem with them, not even shipping, of
>course when I order large quantities I don't expect next day delivery,
>it's more like 10 days. But whenever I ordered smaller quantities they
>were shipped the day they were ordered. I even tried by ordering
>direct from their site without calling the sale rep I usually use, so
>that I don't get special attention, and viola it was shipped that same
>day. As for technical support, I can only say that I couldn't ask for
>something better, they are very good in supporting as much as they
>have to go (new firmwares, deployment examples, and so on).
>
>On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
> >
> >  We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
> >  There was no licenses with the phones...  Go figure...  So, evidently
> > they're supposed to be new, and one would expect they come with the 
> license,
> > but alas no license.
> >
>
>Really, since when does it come with a license?
>http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356
>They don't even say that it comes with the license. Anyhow why do you
>want the license? It's only needed for call manager. Try dealing with
>Cisco and they will tell you $300 + without the license. I'm coming
>from there.
>
> >  We discovered this during our initial purchase of a few Sipura Units and
> > (2) Cisco 7960 Phones.
>
>So if you went ahead and purchased 6 more, you obviously knew whats going on.
>
> >  When we purchased the (6) additional Cisco 7960's it would seem that no
> > only was there no license (as expected),
>as your ignorance expected.
> > But the phone itself was configured
> > with an unknown password and they weren't consistent with the Firmware
> > versions installed.  Needless to say upgrading these to the latest SIP
> > Firmware was quite the difficult task.
>
>Cisco ships them with SCCP, so why to you expect voipsupply.com to change it?
>Nowhere is it mentioned that it will be preloaded with sip.
>http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356
>
>Difficult task? really? so is eating and sleeping, if you haven't got
>the time (I haven't, at least not always).
>
> >  Also worthy of note is that I flew to the location where we were deploying
> > these units (Buffalo NY, which oddly enough is the home town of 
> Voip-Supply)
> > and they had shipped the purchased items to the Bill-To address instead of
> > the Ship-To address.
>
>This makes me think that you didn't either:
>Ask them to ship to another place, or the Ship-To address wasn't
>registered with your bank, before you check out the web site clearly
>states, that if your shipping address is not on file with your bank it
>will be shipped to your bill to address.
>
> >
> >  Add to that the packages were a day late, and since the Bill-To address is
> > residential they didn't arrive until 4:55PM on a Friday.
>
>So why didn't you call UPS or Fedex to fight about this, nothing to do
>with Voipsupply.com, unless you ordered it way early in the day, and
>they shipped it the day afterwards.
>Residential address? I don't see how this is voipsupply.coms fault.
>Looks more like your fault to me.
>
> >
> >  I had arrived, and anticipated their arrival Thursday AM.
>
>No ones fault what you thought, anticipated, or ate that morning.
>
> >  In short, I wound up sitting on my hands with my thumb stuck in an
> > extremely uncomfortable place for 16 hours eagerly anticipating the arrival
> > of the purchased items.
>
>I really want to know where that thumb was stuck, any chase of you
>revealing that? Please??????
>
> >
> >  Here's the kicker.  Since we purchased two MediaTrix 1204's I was 
> expecting
> > to be able to get in touch with their technical support if I had
> > difficulties.  Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri
> > Eastern.  No dice there...  Can you say "Show Stopper" ???
>
>I thought this was a voipsupply dot com thread.
>
> >
> >  So, not only did I sit on my hands for 16 hours, but this caused me 
> TONS of
>
>OK, this gives me some clue at where you thumb was, oh my god for 16
>hours? that really hurts. Can you still type with 10 fingers?????
>
> > grief since my regular 9 - 5 job here in DC occupies that spectrum of my
> > time, and the Thursday and Friday when I was expecting delivery was 
> personal
> > time that I took off from work to do this side project.
>
>Well I thought that the grief was because of the uncomfortable
>position with your thumb and hands, but never mind.
>
> >
> >  SUMMARY:
> >
> >  If you call Voip-Supply and the person that answers the call is named
> > Damon, ask for someone else.
> >
> >  On the other hand, feel free to recommend Damons incredibly astounding and
> > unique customer service abilities to all your competitors.
> >
> >
> >
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Best Regards,
Karl J. Vesterling
E-Mail: kjv at ken-ton.com

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