[Asterisk-Users] VoiPSupply Dot Com

[C F]

I have followed this thread but didn't say anything until I read this
one, since I think that the problems he had with VoipSupply.com were
the writers fault and not voipsupply.coms.
So here I start, I have purchased from voipsupply.com over 120 phones
(Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had
a technical or other sales problem with them, not even shipping, of
course when I order large quantities I don't expect next day delivery,
it's more like 10 days. But whenever I ordered smaller quantities they
were shipped the day they were ordered. I even tried by ordering
direct from their site without calling the sale rep I usually use, so
that I don't get special attention, and viola it was shipped that same
day. As for technical support, I can only say that I couldn't ask for
something better, they are very good in supporting as much as they
have to go (new firmwares, deployment examples, and so on).

On 5/25/05, Karl J. Vesterling <kjv at ken-ton.com> wrote:
>  
>  We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
>  There was no licenses with the phones...  Go figure...  So, evidently
> they're supposed to be new, and one would expect they come with the license,
> but alas no license.
> 

Really, since when does it come with a license?
http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356
They don't even say that it comes with the license. Anyhow why do you
want the license? It's only needed for call manager. Try dealing with
Cisco and they will tell you $300 + without the license. I'm coming
from there.

>  We discovered this during our initial purchase of a few Sipura Units and
> (2) Cisco 7960 Phones.

So if you went ahead and purchased 6 more, you obviously knew whats going on.

>  When we purchased the (6) additional Cisco 7960's it would seem that no
> only was there no license (as expected),
as your ignorance expected.
> But the phone itself was configured
> with an unknown password and they weren't consistent with the Firmware
> versions installed.  Needless to say upgrading these to the latest SIP
> Firmware was quite the difficult task.

Cisco ships them with SCCP, so why to you expect voipsupply.com to change it?
Nowhere is it mentioned that it will be preloaded with sip.
http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356

Difficult task? really? so is eating and sleeping, if you haven't got
the time (I haven't, at least not always).
 
>  Also worthy of note is that I flew to the location where we were deploying
> these units (Buffalo NY, which oddly enough is the home town of Voip-Supply)
> and they had shipped the purchased items to the Bill-To address instead of
> the Ship-To address.

This makes me think that you didn't either:
Ask them to ship to another place, or the Ship-To address wasn't
registered with your bank, before you check out the web site clearly
states, that if your shipping address is not on file with your bank it
will be shipped to your bill to address.

> 
>  Add to that the packages were a day late, and since the Bill-To address is
> residential they didn't arrive until 4:55PM on a Friday.

So why didn't you call UPS or Fedex to fight about this, nothing to do
with Voipsupply.com, unless you ordered it way early in the day, and
they shipped it the day afterwards.
Residential address? I don't see how this is voipsupply.coms fault.
Looks more like your fault to me.

> 
>  I had arrived, and anticipated their arrival Thursday AM.

No ones fault what you thought, anticipated, or ate that morning.

>  In short, I wound up sitting on my hands with my thumb stuck in an
> extremely uncomfortable place for 16 hours eagerly anticipating the arrival
> of the purchased items.

I really want to know where that thumb was stuck, any chase of you
revealing that? Please??????

> 
>  Here's the kicker.  Since we purchased two MediaTrix 1204's I was expecting
> to be able to get in touch with their technical support if I had
> difficulties.  Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri
> Eastern.  No dice there...  Can you say "Show Stopper" ???

I thought this was a voipsupply dot com thread.

> 
>  So, not only did I sit on my hands for 16 hours, but this caused me TONS of

OK, this gives me some clue at where you thumb was, oh my god for 16
hours? that really hurts. Can you still type with 10 fingers?????

> grief since my regular 9 - 5 job here in DC occupies that spectrum of my
> time, and the Thursday and Friday when I was expecting delivery was personal
> time that I took off from work to do this side project.

Well I thought that the grief was because of the uncomfortable
position with your thumb and hands, but never mind.

> 
>  SUMMARY:
> 
>  If you call Voip-Supply and the person that answers the call is named
> Damon, ask for someone else.
> 
>  On the other hand, feel free to recommend Damons incredibly astounding and
> unique customer service abilities to all your competitors.
> 
>  
>