[Asterisk-Users] CRM integration (was RE: CallerID)

[Huddleston, Robert]

FYI - We have a solution here provided by Lucent that allows us to play /
review voicemails left on the Octel attached to the 5ESS switch... While
this is a simple webpage - doing a refresh every 3 to 4 seconds, it does
actually work.
The only loss of course would be if someone hung up on first ring - the
browser might not catch it in time.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rusty
Shackleford
Sent: Wednesday, May 25, 2005 1:18 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID)

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Anton Krall
> Sent: Wednesday, May 25, 2005 7:41 AM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID)
> 
> 
> It doesn't seem to be complicated but for example, the things 
> that bother me are refreshes, I don't want to use meta 
> refreshes for this monitoring webpage every X seconds, 
> rather, use something more realtime... Any ideas? 

And that's the real trick. Web browsers, unless they are instructed to
do otherwise, don't DO anything once they've completed loading a page.
So without instructing them to refresh, they aren't going to be aware of
a server-side change, such as an incoming call. For that, you're going
to have to have some way of sending a message TO the client machine,
have it received by that machine, and have that client machine take the
desired action (pop up an incoming call dialog, load a contact record,
etc.).

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