[Asterisk-Users] Forwarding To Cell Phones with Asterrisk PBX

[Paul]

Theo Chao wrote:

> Hello,
>  
> My company has a 800 number that we use for customer service.  
> However, instead of having our customer service reps at the office, we 
> route these calls to their cell phones using a service provided by 
> gosolo.com.  However our current system isn't ideal because it will 
> call each number in order causing longer and longer waits when we've 
> got people on the line.   Our goal is to set up a system that allows 
> us to design the way calls into an 800 number are routed out to our 
> cell phones.
>  
> I've been reading about Asterisk and VoIP to see if we can better this 
> process by having all the reps called at once, and whichever person 
> answers first handles the call.  It looks like this may be possible 
> with the dial command 
> (http://www.voip-info.org/wiki-Asterisk+cmd+DIal)   However, would we 
> be able to forward incoming calls to cellular phones?  The wiki 
> reference for the dial command talks about using channels and the list 
> of possible channels doesn't seem to have an option for cell phones. 
>  
> Additionally, I've looked at 
> http://www.voip-info.org/tiki-index.php?page=Asterisk%20Connecting%20to%20the%20Cellular%20Network 
> to see how to connect Asterisk to a cellular network.  However it 
> looks to me like this is a method to take a call placed to a cell 
> phone and route it so that other home phones could be used instead.  
> Is there a method to go the other way around and take a call placed to 
> a land line and route it to the cell phone?
>  
> Thanks,
> Theo

Have the system call multiple numbers and start playing an identifying 
message on answer. The first one to send back a dtmf 1 gets the call. 
That prevents the * system from sending callers into things like cell 
voicemail or network error messages.