[Asterisk-Users] broadvoice NCFA numbers

[Paul]

Rusty Shackleford wrote:

>>-----Original Message-----
>>From: asterisk-users-bounces at lists.digium.com 
>>[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
>>Daniel Dziubanski
>>Sent: Wednesday, May 11, 2005 7:56 AM
>>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
>>Subject: RE: [Asterisk-Users] broadvoice NCFA numbers
>>
>>Im about to drop their service; looking for another service 
>>that allows 
>>asterisk and has in bound AZ 480 dids right now.
>>
>>
>>It should say " And our ENGINEER not ENGINEERS are hiding 
>>under their desk hoping the problem will go away, we highly 
>>doubt to have this resolved within a week, please don't call, 
>>we don't answer out phones" 
>>    
>>
>
>In all fairness, they do answer their phones, and (in rather stark
>contrast to some other VOIP providers) their support staff are
>remarkably pleasant under what must be extremely trying circumstances.
>The wait is long, to be sure, but there are humans there.
>
>The human I spoke to took time to do what trouble-shooting he could, was
>grateful to have a clue-ful asterisk user that could at least tell him
>what errors were being returned, and then eventually explained that the
>problem was with a vendor and that the ETR supplied by the vendor was
>long passed. He could offer no realistic estimate for restoration of
>service. 
>
>It's a shame that they can't get things fixed. This episode is going to
>cost them dearly, because I believe that lots of others are doing what
>I'm doing, and pulling the plug. It's been a week now, and there are
>other options.
>
>  
>
I really wish they could do better. I sent them the following in 
response to their request that I update credit card info. I haven't 
gotten a reply after 2 days. I really think that right now is a bad time 
for them to be cancelling/suspending an account with a $16 balance due 
and less than 100 minutes per month actual usage. Here is what I wrote:



The reason for the problem is that I had to cancel the card and a 
replacement card with a new number is on the way.

Check my activity since opening this account and you will see that I 
only have used the account so far for test/development purposes.

There is a lot of noise in some forums and mailing lists about your 
recent outages and other problems.

I just checked and see that my primary number works but the tollfree 
does not.

Give me the opportunity to actually use the account and maybe I can post 
something positive. The reason I have kept this account so long without 
really using it is that I do believe you have the best BYOD policies. 
That means that you are the nicest provider to do business with 
providing the quality of service issues get resolved. I do wish you the 
best.