[Asterisk-Users] Music on hold for agents and queues

[Damon Estep]

I have an issue where when an agent answers a call from a queue and
places the caller on hold the caller hears no MOH and the agent hears
congestion.

 

When a call is placed on hold that is not from a queue MOH works fine.

 

The hold is the SIP hold feature on the phone, not a park.

 

the music on hold is set to default for agents, queues.

 

Has anyone experienced this?

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