[Asterisk-Users] ackcall

[Matthew Boehm]

Jon Gabrielson wrote:
> Is there a way to have an agent choose whether they want
> to press # to accept a call on an individual basis when they log in?
> Also, the faq mentions that you can play an optional message
> to the agent before they press '#', how is this performed?  The
> queue message seems to play AFTER they press the '#'.
> 
> 
> Thanks,
> 
> 
> Jon.

Go read the wiki. You answer is there.

Actually, if you read the sample config..you answer is also there.

-Matthew