[Asterisk-Users] Problems with incoming calls

[Joel Jn-Francois]

Hi Everyone,

I have a DID number with livevoip, but I have been experiencing two 
problems that I can't seem to resolve.  I am not sure if they are in any 
way related.  I have other DIDs with iax sixtel but I do not have that 
problem.  Livevoip seem to think that the problem might be with my 
configuration.  Can someone help me figure out this problem please.

1) When an incoming call to my DID number is initiated, a prompt is played 
so that the caller can enter an extension number or zero for the 
operator.  However, at least 30%-50% of the time the digits that are 
entered from the touch tone phone is slightly different from what is 
received by asterisk.  There is usually double digits when only one of 
those digits were entered.  For example I would enter 4071, but asterisk 
would receive 4007 or 4077 etc.

2) If the extension number was correctly received by asterisk and I pass 
the call to a SIP extension I would then lose Audio until the phone is 
answered.  If I simply pass the call to a SIP Extension without playing any 
prompts and I don't use the answer command before I transfer the call, then 
I can hear the ringing audio just fine.

Example [Works Perfect]
exten => 8668600450,2,Dial(SIP/4071,40)

Example [No Ringing Audio]
exten => 8668600450,1,Answer
exten => 8668600450,2,Dial(SIP/4071,40)

Example [No Ringing Audio]
exten => 8668600450,1,Playback(office-menu)
exten => 8668600450,2,Dial(SIP/4071,40)


Thank you for your help.

Joel 
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