[Asterisk-Users] Polycom vs. Cisco IP Phones

[Josh Dady]

On Mar 18, 2005, at 8:27 AM, Ben Ruset wrote:

>> 3. They don't realy support their phones, unless there is a hardware 
>> problem.
>
> They don't support them with Asterisk, but if you don't tell them 
> about it, they tend to be very good at working to resolve issues.

You have to know what issues they consider to be related to the 
"platform".  In general, "copper and plastic" issues (i.e., the phone 
is in the wrong number of pieces) the direct customer support people 
can help you with.  As soon as you start talking about configuration, 
though, don't bother trying to get any specifics out of them that 
aren't in the admin guide -- you'd be wasting your time (as have many 
on this list before you).

--
Joshua P. Dady
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