[Asterisk-Users] Asterisk E911?

[Rich Adamson]

> > To avoid legal issues down the road, I'd suggest handling it via a
> > local pstn line (one way or another), and install a Red Phone with
> > a normal pstn line for emergency use. (The pstn line for the Red
> > Phone 'could' be used for incoming faxes as well, and when combined
> > with something like an spa3000, will handle * to pstn 911 calls.)
> 
> If you provide a special line for E911 access, just absolutely _must 
> not_ put anything on that line that will answer the incoming calls. 
> Return calls from the E911 operator _must_ be able to ring that phone 
> and be answered without special prior arrangements (turning off a FAX 
> machine, etc). If you don't provide for this, you are asking for 
> liability issues when someone gets disconnected and the operator cannot 
> contact them.
> 
> In fact, I will not provide E911 access for any of customers unless they 
>   allow us to provision a separate, unpublished DID number that we use 
> to report as the CLID to the PSAP, and that when incoming calls come in 
> it rings all the phones in the office immediately. There is no value in 
> providing a CLID to the PSAP that when called back answers with an IVR 
> and dumps the operator into a queue or anything similar.

Agreed 100%. Think about how one might config a spa3k to accomplish
everything noted, plus some. :)