[Asterisk-Users] LiveVoIP Problems?

Sun Mar 6 18:22:48 MST 2005

I have about 10 DIDs, I had an issue that lasted a day or so that was Level
3's issue, it took about 12 seconds before the calls would come in.  That
was resolved and I haven't had any issues at all.  I appreciate the fact
that there are reselling Level 3 DIDs since they seem to be in a lot of
cities, towns and now some "burgs".  I have had excellent support response
anytime that I have had issues.  I have talked to several folks there when
the issue of the long wait for the call to complete.  I also had a call that
advised me that the ringback issue appeared to be with asterisk.  I
explained to them, like others have, that the issue is only with LiveVOIP
not with other providers that I also have like TXLINK, Teliax, NuFone.  I am
not a programmer, but they advised me that they problem didn't reside in
SIP.  So, I took a chance to try it.  I ordered yet another DID with SIP vs
IAX.  No ringback issue on the SIP configured DID at all.  Just to clarify,
the ringback issue I have had (I believe this is what everyone is talking
about) is if you answer via IVR and then complete the call you hear no ring
back.  Or whenever the call has been answered on the asterisk box then you
transfer you have no ring back.

I know that some of the issues isn't just LiveVOIP it's Level 3.  I have
talked with some other providers and Level 3 has scared them off.  I hope
that Level 3 can improve upon their delivery, in turn, I feel that with
better support from them, you will see LiveVOIP having less issues.  I think
LiveVOIP is trying to do a lot for the VOIP community, IMHO, but that's just
me.  My only complaints I have is that they would port local DIDs and Toll
free.  I understand they will be porting Toll free soon.

Overall, you can get lots of DIDs from lots of areas, IAX or SIP, your
choice, they have lots of different rate plans, you can see your calls
immediately via their web site, and again, I have absolutely no complaint
with them getting back to me (sales or support).  As soon as I have sent an
email, I get the automated response that they have my issue and then I get a
response.  Lots of times it has been after business hours and on the
week-ends, even though they state that they may not get back to you until
the next business day.

This is just my opinion and experiences of course.  But again, I think Level
3 has their share of issues to get fixed so the then end providers can do
their job better.  It does appear to me, that the list beats up the
providers very quickly.  I can't even count the emails you see on a weekly
basis on BroadVoice.  There is MyPhoneCompany as well, they don't indicate
on their website that they do asterisk, but they certainly do.  If you are
unhappy with your provider, find another.  There are more popping up
everyday, I don't think the original phone companies will have a whole lot
to offer as far as service.  Remember Lily Tomlin "we are the phone company,
we don't have to care", they will give you what they want to give you and if
you don't like it, then it's too bad.

I try and work with the providers.  Maybe if we see what "we" can do to
"help them" vs. slamming them every time there is a burp.  I don't thing
anyone is offering "100% uninterrupted service, or maybe I am wrong.  Again,
my opinion.

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Paul Fielding
> Sent: Sunday, March 06, 2005 8:03 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] LiveVoIP Problems?
> 
> 
> *shrug*.  Mine's been working flawlessly since I've had it 
> (~month).  The 
> only 2 issues I have are the ringback problem, and I can only 
> send callerid 
> number info to them, not name info....  Guess we'll see how long it 
> lasts....
> 
> regards,
> 
> Paul
> 
> ----- Original Message ----- 
> From: "Tim" <geek at mnwifi.net>
> To: "The Phone Guys" <phones at livevoip.com>; "Asterisk Users 
> Mailing List - 
> Non-Commercial Discussion" <asterisk-users at lists.digium.com>
> Sent: Sunday, March 06, 2005 4:45 PM
> Subject: Re: [Asterisk-Users] LiveVoIP Problems?
> 
> 
> > No. When DID go down for a whole day. Do you think thats 
> okay?  Ring 
> > busy half time or do nothing at all. Come on! Your DID's 
> are up maybe 
> > 50% of the time if that!
> >
> >
> > Why are calls failing again today?
> >
> >
> >
> > On Sun, 2005-03-06 at 17:36, The Phone Guys wrote:
> >> So you want it 100% perfect and you want it for peanuts.
> >>
> >> > Makes you wonder how many *really* reliable VoIP providers there 
> >> > are
> >> > out
> >> > there?
> >> > Who would you trust to handle all your incoming/outgoing 
> business 
> >> > calls?
> >> > Mike
> >> >
> >> >
> >> > On Fri, 04 Mar 2005 21:18:41 -0600, Tim <geek at mnwifi.net> wrote:
> >> >> Anyone having problems with LiveVoIP lately? I am seeing failed
> >> >> outgoing
> >> >> calls. Calls that are being routed to wrong numbers. 
> DID's that ring
> >> >> busy. For the pass 2 days I am unable to pass CID. Is 
> anyone else have
> >> >> these problems? Can anyone recommend a Quality VoIP provider?
> >>
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> 
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