[Asterisk-Users] logged in agent make an outbound call?

[Damon Estep]

Calls into the asterisk box, including non-VoIP remote agents, are via a
ISDN/PRI on a Digium T1 card.

It is the same PRI that inbound and outbound calls come in on and go out
through, there are no IP dial tone providers.

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Asterisk
> Sent: Wednesday, June 22, 2005 8:41 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] logged in agent make an outbound call?
> 
> What type of connection are you using to link their pots with * ?
> 
> For the inbound part, * would be calling them to connect the call. For
> their outbound, could you not use the same mechanism that you are
> currently using to login, but dial the outbound number instead (so it
is
> * doing the dialling) ?
> 
> I would have thought that if they can call * to login, then they can
> call * to make an outbound call .
> 
> Julian.
> 
> Damon Estep wrote:
> 
> >Yes, I know.
> >
> >In this case the agent is logging in from a remote phone (pots line)
and
> >staying logged in. If they used agentcallbacklogin they could make
> >outbound calls, but the long distance bill would hit their line, not
the
> >* box...
> >
> >
> >
> >
> >>You could use Agentcallbacklogin instead - the queue will call them
> >>
> >>
> >when
> >
> >
> >>a call comes in, but they are free to make outbound calls in the
> >>
> >>
> >meantime.
> >
> >
> >>Julian.
> >>
> >>Damon Estep wrote:
> >>
> >>
> >>>Is there a way for a logged in agent (hearing music on hold) to
> >>>
> >>>
> >initiate
> >
> >
> >>>an outbound call without logging out of the queue?
> >>>
> >>>
> >>>
> >>>We want sales agents to be able to make outcalls when there is no
> >>>callers in queue, but still be logged in to get new inbound calls
if
> >>>they come in.
> >>>
> >>>
> >>>
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> >
> >
> >
> >
> 
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