[Asterisk-Users] Agent Penalty

[Kevin P. Fleming]

Steve Dolloff wrote:

> [support]
> music = 2
> strategy = ringall
> context = support
> timeout = 15
> announce-holdtime = yes
> announce-frequency = 60
> member => Agent/235,0
> member => Agent/223,1

'ringall' and penalties makes no sense; it will ring all the agents. 
Penalties are only factored into the equation when the app is choosing a 
single agent to call.