[Asterisk-Users] Queue app following dialplan

[Matthew Boehm]

> Joe Dennick wrote:
> > Yeah, set the queue timeout to be about 1 second less than the voicemail
> > timeout (ya know, where you say Dial(SIP/????, 15)).  That way the queue
> > times out the agent before the dialplan goes to voicemail.
>
> The more reasonable solution is to just put the agent's direct path
> (SIP/????) into your queue's agent list, rather than a Local channel
> that dials out through their normal extension dialing path.

    If I add a line like this: member => SIP/3044, can I still get
login/logoff functionality? We need agent login/logff functionality AND for
calls to not goto voicemail.

 Example extensions.conf; 3044 is both an agent that logs in/off and
receives regular calls:

    exten => 3044,1,Dial(SIP/3044,30)
    exten => 3044,2,Voicemail(u3044 at context)
    exten => 3044,102,Voicemail(b3044 at context)

If 3044 is currently talking to anyone (be it queue call or a direct call),
if anyone else calls his extension (be it queue call or a direct call) it
will go directly to his voicemail (Pri 102).

It needs to be so that if an outside call comes in, it follows the dialplan
accordingly, but if a queue call comes in and his phone is truly busy, it
needs to stop following the dialplan and go try another agent.

-Matthew