[Asterisk-Users] Re: Polycom IP500 - problems with multiple simultaneous calls

[Adam Goryachev]

On Thu, 2005-01-06 at 15:00 -0500, Noah Miller wrote:
> Hi John, Kevin, Tor and Wiley (and everyone else) -
> 
> >> I guess the phone just doesn't register as busy when there is only one
> >> call on a line.  It has to have two calls on a line appearance to
> >> register as busy.  Has anyone figured out how to disable this hold
> >> feature and just have the second call go to the second line, the third
> >> call to the third line, etc?
> >
> > This is "call waiting"; if you can find a way to disable call waiting 
> > in
> > the Polycom config, it will work the way you desire. I've looked for it
> > before (briefly) and couldn't find it, but if you can figure out how to
> > do it please let us all know :-)
> >
> > There are ways using SetGroup and CheckGroup to accomplish this in the
> > dialplan, but it's better to let the phone handle it (because if it
> > works, you can go back to registering three line appearances to the 
> > same
> > SIP username and it will work properly).
> 
> Well, thank you to Tor for the SetGroup/Checkgroup config.  It works 
> well!  (Thanks to John for the contexts/dialplan version, too).  
> Unfortunately, the phone doesn't audibly ring when the second call is 
> coming in (just a visual prompt), and you have to press the line 
> appearance button, and then the Answer softkey to actually pick up the 
> second call, but I think it is still an improvement over the Call 
> Waiting (at least logically, for my receptionists).

The problem is that not all calls are sent via the dialplan. eg, calls
being sent from the queue.

> Kevin, I think you are right that disabling the call waiting on the 
> phone itself is the best idea.  Unfortunately, after hours of pouring 
> through the config files and trying a million settings, I haven't 
> gotten anything to work.  

Yep, AFAICT, there is no option to disable call waiting on these phones.
I did try to reduce the volume of the call waiting beeps, but to me it
didn't seem to make any difference, the customer was happy (well,
satisfied), so I just left it...

> I thought 
> I'd better ask the makers directly, though, so I filled out the online 
> support form on the Polycom website.  If we're lucky maybe we'll get an 
> answer.

Great, that seems like a good idea. I think I might drop a line to my
reseller's support and see what they say as well.

Regards,
Adam
-- 
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Adam Goryachev
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