[Asterisk-Users] Sip phones how to dial a # sign?

[Pedro]

> Your SIP device does not support attended transfers?

Yes they do

>  If your devices support their own transfer feature (odd enough usually labeled "Transfer")
> then there is NO REASON to use T/t transfers.

Call parking can only work with T/t transfers (at least on the version
I am running - CVS Stable 11/12/2004)

> If your SIP devices do not support their own transfer
> option then either you didn't do enough research before you installed
> Asterisk or you were just too cheap when buying phones.

obviously not the case here (Cisco 7960's are not cheap and a lot of
research was done)

> Do you really need to park outbound external calls?

I don't, but our customers have interesting needs :)

Actually even if you only enable the t transfer and disable the T
transfer, one of our users still has an issue:

Scenario:
The user's job is to train a customer on how to use an Octel voicemail
system.  We will call our user UserA and the customer who is to be
trained UserB.  When UserB calls in from the PSTN to UserA, UserA
creates a 3-way call between UserB and the Octel voicemail system.  In
order to use the features of the Octel voice mail system, you must use
a # key.  When UserA presses the # key to use the Octel system, UserB
is placed on hold ready for transfer.

Of course the easy solution would be to have UserA hang up and call
UserB back and place the 3-way call that way (since T transfers are
disabled), however, when presented with that option, UserA did not
approve of the solution.  For now we have had to disable the t
transfer (and call parking as well and rely on the SIP device's
attended transfer) until we can figure out how to work around this
issue.

Someone made a comment about features.conf in a later version which I
will have to investigate as well.


Thanks,

Pedro












On Tue, 15 Feb 2005 11:35:12 -0600, Eric Wieling <eric at fnords.org> wrote:
> Pedro wrote:
> 
> > Is there a way to somehow do an "escape" # so that you can still use
> > the # key to control devices that require a #, but still keep the T in
> > the dial plan?  We have clients that need to check external voicemail
> > systems that require the use of the # sign, but still want to have the
> > call parking feature.
> 
> Your SIP device does not support attended transfers?  That really
> sucks.  T and t are cool hacks for devices that do not support
> transfers.  If your devices support their own transfer feature (odd
> enough usually labeled "Transfer") then there is NO REASON to use T/t
> transfers.  If your SIP devices do not support their own transfer
> option then either you didn't do enough research before you installed
> Asterisk or you were just too cheap when buying phones.
> 
> Do you really need to park outbound external calls?
>