[Asterisk-Users] MarkK: Auto Announce - Not auto answer

[Richard Lyman]

Mark Kidd wrote:
> yes this is exactly what i am looking for.
> we had it on a call center system and it worked really well
> especially when you are handling 20+ calls per hour saying the same sentence
> becomes annoying.
> 
> anyone know how ?
> 
> 
>>No, I think he's looking for the opposite, which seems nifty.
> 
> 
>>Here's a better detail on what [I think] he's saying:
> 
> 
>>- An incoming call comes in for me, and rings my phone.
> 
> 
>>- I pick up my phone.
> 
> 
>>- The call is answered.
> 
> 
>>- Asterisk says "Hi, this is Steve", to the caller (and perhaps to me as
> 
> well).
> 
> 
>>- Then, I can talk to the caller.
> 
> 
>>At least, that's what I understood.
> 
> 
>>-SteveK
> 
> 
someone else wanted this functionality a few months back, i 
suggested he look at app_queue.c and insert his code after make 
compatable, and before the bridge code.  in my setup it would be 
easy to create agent greeting recordings (they are numbers, not 
names) and then just use the agent number to grab the right 
greeting to play to caller.

at that time i did a quick test, and it worked fine...

NOTE: the agent already got his beep, he knows someone will be 
there shortly, but will head dead air till the playback of 
greeting is done.