[Asterisk-Users] Queue features

[Dov Bigio]

But a peer whose Softphone is on DND mode is still considered available, isn't it?

  ----- Original Message ----- 
  From: Giovanni Miano 
  To: Dov Bigio ; Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Friday, December 30, 2005 12:21 PM
  Subject: Re: [Asterisk-Users] Queue features


  You can check status of Peer with Asterisk Management Interface (AMI)
  www.voip-info.org/wiki-Asterisk+manager+API

  Cheers,
  Giovanni Miano


  2005/12/30, Dov Bigio <dovb at terra.com.br>:
    Hi,

    I am using the Queue application for 5 queues I have in my Call Center, and will by the end of January, implement it for the rest of the company (another 10 queues).

    One of the main problems I face and my call center managers are worried about is the fact that when an agent uses the DND button of the Softphone, call center managers have no way of monitoring this.

    Is there a way to track this?

    Thank you
    Dov

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  -- 
  Giovanni Miano 
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