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<DIV><FONT face=Arial size=2>But a peer whose Softphone is on DND mode is still
considered available, isn't it?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=giomiano@gmail.com href="mailto:giomiano@gmail.com">Giovanni
Miano</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=dovb@terra.com.br
href="mailto:dovb@terra.com.br">Dov Bigio</A> ; <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">Asterisk Users Mailing List -
Non-Commercial Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, December 30, 2005 12:21
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Asterisk-Users] Queue
features</DIV>
<DIV><BR></DIV>You can check status of Peer with <SPAN
style="FONT-WEIGHT: bold">Asterisk </SPAN><FONT style="FONT-WEIGHT: bold"
size=-1>Management </FONT><SPAN style="FONT-WEIGHT: bold">Interface
(AMI)</SPAN><BR><FONT size=-1><FONT color=#008000><SPAN
style="COLOR: rgb(0,0,0)"><A
href="http://www.voip-info.org/wiki-Asterisk+">www.voip-info.org/wiki-Asterisk+</A></SPAN><B
style="COLOR: rgb(0,0,0)">manager</B><SPAN
style="COLOR: rgb(0,0,0)">+API</SPAN><BR style="COLOR: rgb(0,0,0)"><BR
style="COLOR: rgb(0,0,0)"><SPAN style="COLOR: rgb(0,0,0)">Cheers,</SPAN><BR
style="COLOR: rgb(0,0,0)"><SPAN style="COLOR: rgb(0,0,0)">Giovanni
Miano</SPAN><BR></FONT></FONT><BR>
<DIV><SPAN class=gmail_quote>2005/12/30, Dov Bigio <<A
href="mailto:dovb@terra.com.br">dovb@terra.com.br</A>>:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV><FONT face=Arial size=2>Hi,</FONT></DIV><FONT face=Arial size=2>
<DIV><BR>I am using the Queue application for 5 queues I have in my Call
Center, and will by the end of January, implement it for the rest of the
company (another 10 queues).</DIV>
<DIV> </DIV>
<DIV>One of the main problems I face and my call center managers are worried
about is the fact that when an agent uses the DND button of the Softphone,
call center managers have no way of monitoring this.</DIV>
<DIV> </DIV>
<DIV>Is there a way to track this?</DIV>
<DIV> </DIV>
<DIV>Thank you</DIV>
<DIV>Dov</DIV></FONT><BR>_______________________________________________<BR>--Bandwidth
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</A><BR><BR><BR></BLOCKQUOTE></DIV><BR><BR clear=all><BR>-- <BR>Giovanni Miano
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