[Asterisk-Users] Stay away from Grandstream!

[The VoIP Connection]

And buy your phones from a reputable dealer who will provide you with
support.  Grandstream's policy (and sipura, snom, polycom, etc.) is to
provide warrantee service through their resellers. We have never had them
reject a properly documented RMA. -Mike

Michael Crown
Managing Partner
www.thevoipconnection.com
321.989.6728 ext. 611
sip:611 at voiceserver.thevoipconnection.com

> -----Original Message-----
> From: Chris Albertson [mailto:chrisalbertson90278 at yahoo.com] 
> Sent: Monday, December 26, 2005 11:01 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Stay away from Grandstream!
> 
> Maybe a better way to say it is "Know the limitations of the 
> GS phones and don't try and use them outside of those 
> limits."  Don't buy ANY phone you've not tested and used 
> yourself for use by a client.
> My GS phone has worked fine for years.  Even if it were to 
> fail and had to be replaced buying two is still cheaper then 
> one of some of the others.  The trick is to use them (or 
> anyhting else) only when you know it will work.  That said, 
> the GS 100 is not the best thing to put on a receptionist's desk.  
> 
> I've actually had pretty good luck, even getting to 
> exchangeemail one of thier engineers.
> 
> 
> --- Elene Kinsky <admin at mapesoft.com> wrote:
> 
> > We have 2 GXP-2000 dead during automatic firmware upgrade. 
> Devices now 
> > send out only one ARP packet for default gateway resolution during 
> > boot and nothing more!
> > We've contact Grandstream support, but they cannot help. 
> Now we want 
> > to send devices to Grandstream for repair but they on longer reply 
> > mail!
> > GXP-2000 was very buggy on attended call transfer, and the problem 
> > resolved only after upgrading using latest firmware. Overall GXP is 
> > OK, but customer support is terrible. Stay away from them!
> > _______________________________________________
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> 
> 
> Chris Albertson
>   Home:   310-376-1029  chrisalbertson90278 at yahoo.com
>   Cell:   310-990-7550
>   Office: 310-336-5189  Christopher.J.Albertson at aero.org
>   KG6OMK
> 
> 
> 	
> 		
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