[Asterisk-Users] Delays in IVR

[BJ Weschke]

On 12/26/05, Adam Moffett <adam at plexicomm.net> wrote:
>
> > Please post the appropriate section in extensions.conf that is
> >responsible for the IVR's operation.
> >
> >
> >
> You asked for it.
>
> The pleximenu context is reached from the default context by a simple
> goto, as in:
> exten => [ourphonenumber],1,GoTo(pleximenu|s|1)
>
> Everything works as I expect it to except for the long delay between
> dialing your option and actually getting your option.
>
> [pleximenu]
>        exten => s,1,Answer()
>        exten => s,2,GoToIfTime(${BUSHOURS}?pleximenu|s-OPENHOURS|1)
>        exten => s,3,Noop("Must not be business hours")
>        exten => s,4,GoTo(pleximenu|s-OFFHOURS|1)
>
>        exten => s-OPENHOURS,1,Wait(1)
>        exten => s-OPENHOURS,2,Background(plexicomm/Main_Greeting)
>        exten => s-OPENHOURS,3,WaitExten(15)
>        exten => s-OPENHOURS,4,Background(plexicomm/Main_Greeting)
>        exten => s-OPENHOURS,5,WaitExten(15)
>        exten => s-OPENHOURS,6,Hangup()
>
>        exten => s-OFFHOURS,1,Wait(1)
>        exten => s-OFFHOURS,2,BackGround(plexicomm/off_hours_greeting)
>        exten => s-OFFHOURS,3,WaitExten(15)
>        exten => s-OFFHOURS,4,BackGround(plexicomm/off_hours_greeting)
>        exten => s-OFFHOURS,5,WaitExten(15)
>        exten => s-OFFHOURS,6,Hangup()
>
>        ;sales
>        exten => 1,1,Wait(1)
>        exten => 1,2,GoToIfTime(${BUSHOURS}?pleximenu|1-OPEN|1)
>        exten => 1,3,Noop("Must be off hours")
>        exten => 1,4,GoTo(pleximenu|1-OFFHOURS|1)
>
>        exten => 1-OPEN,1,Playback(plexicomm/hold_for_sales)
>        exten => 1-OPEN,2,Noop()
>        exten => 1-OPEN,3,Dial(${OFFICEPHONES}|30|m)
>        exten => 1-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 1-OPEN,5,Playback(plexicomm/sales_unavailable)
>        exten => 1-OPEN,6,Voicemail(sales at plexicomm|s)
>        exten => 1-OPEN,7,Playback(plexicomm/thanks_for_interest)
>        exten => 1-OPEN,8,Hangup()
>        exten => 1-OFFHOURS,1,voicemail(sales at plexicomm)
>        exten => 1-OFFHOURS,2,Hangup()
>
>        ;support
>        exten => 2,1,Wait(1)
>        exten => 2,2,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
>        exten => 2,3,Noop("Must be off hours")
>        exten => 2,4,GoTo(pleximenu|2-OFFHOURS|1)
>
>        exten => 2-OPEN,1,Playback(plexicomm/hold_for_support)
>        exten => 2-OPEN,2,Noop()
>        exten => 2-OPEN,3,Dial(${OFFICEPHONES}|30|m)
>        exten => 2-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 2-OPEN,5,Playback(plexicomm/support_unavailable)
>        exten => 2-OPEN,6,Voicemail(support at plexicomm|s)
>        exten => 2-OPEN,7,Playback(plexicomm/thanks_for_interest)
>        exten => 2-OPEN,8,Hangup()
>        exten => 2-OFFHOURS,1,voicemail(support at plexicomm)
>        exten => 2-OFFHOURS,2,Hangup()
>
>        ;Starts a variable called ATTEMPT at 1
>        ; tries calling ONCALLPHONES
>        ; increments ATTEMPT variable by 1
>        ; tries again until ATTEMPT = 4
>        ; should be 3 attempts total
>        ; set ONCALLTIMEOUT to a number of seconds before your voicemail
> picks up.
>        exten => 9,1,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
>                ;we shouldn't be doing this during business hours
>        exten => 9,2,Playback(plexicomm/page_support)
>        exten => 9,3,Set(ATTEMPT=1)
>        exten => 9,4,GoToIf($[${ATTEMPT} : 4]?9-FAILED|1)
>        exten => 9,5,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 9,6,Set(ATTEMPT=$[${ATTEMPT} + 1])
>        exten => 9,7,Playback(plexicomm/keep_paging)
>        exten => 9,8,Wait(2)
>                ;waiting 2 seconds to allow cell connections to terminate
>        exten => 9,9,GoTo(pleximenu|9|4)
>        exten => 9,10,Hangup()
>        exten => 9-FAILED,1,GoTo(pleximenu|2-OPEN|5)
>
>
>        ;extensions for dan and adam
>        ;dan - since people already know dan as extension 3, we keep
> that for compatibility
>        exten => 3,1,GoTo(Pleximenu|103|1)
>        exten => 103,1,GoTo(default|103|1)
>
>        ;adam
>        exten => 104,1,GoTo(default|104|1)
>


 The bottom of the dialplan is your culprit here. It's waiting the
additional time because it's not sure whether or not you're going to
enter 103 or 104 as opposed to just 1, so it's waiting for the digit
timeout to be sure.

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