[Asterisk-Users] Delays in IVR

[C F]

The delay is caused because asterisk has found more than one extension
matching the digit dialed (for example if your extensions start with 1
i.e. 11,12, and so on, then when the person presses 1, and the context
that the IVR is in has access to the extensions context, asterisk has
more than 1 possible extensions, 1 and 11,12, and so on) asterisk will
wait for another digit  so it can have a definite match or until a
timeout is reached, the timeout can be set:
pre 1.2 branch:
DigitTimeout(n)
1.2 and on:
Set(TIMEOUT(digit)=n)
where n is number in seconds
Set that n to 3 so that the delay is only 3 seconds.
Please keep in mind that you should really get rid of the problem by
making sure that you don't have overlaps in your dialplan.


On 12/26/05, Adam Moffett <adam at plexicomm.net> wrote:
>
> > Please post the appropriate section in extensions.conf that is
> >responsible for the IVR's operation.
> >
> >
> >
> You asked for it.
>
> The pleximenu context is reached from the default context by a simple
> goto, as in:
> exten => [ourphonenumber],1,GoTo(pleximenu|s|1)
>
> Everything works as I expect it to except for the long delay between
> dialing your option and actually getting your option.
>
> [pleximenu]
>        exten => s,1,Answer()
>        exten => s,2,GoToIfTime(${BUSHOURS}?pleximenu|s-OPENHOURS|1)
>        exten => s,3,Noop("Must not be business hours")
>        exten => s,4,GoTo(pleximenu|s-OFFHOURS|1)
>
>        exten => s-OPENHOURS,1,Wait(1)
>        exten => s-OPENHOURS,2,Background(plexicomm/Main_Greeting)
>        exten => s-OPENHOURS,3,WaitExten(15)
>        exten => s-OPENHOURS,4,Background(plexicomm/Main_Greeting)
>        exten => s-OPENHOURS,5,WaitExten(15)
>        exten => s-OPENHOURS,6,Hangup()
>
>        exten => s-OFFHOURS,1,Wait(1)
>        exten => s-OFFHOURS,2,BackGround(plexicomm/off_hours_greeting)
>        exten => s-OFFHOURS,3,WaitExten(15)
>        exten => s-OFFHOURS,4,BackGround(plexicomm/off_hours_greeting)
>        exten => s-OFFHOURS,5,WaitExten(15)
>        exten => s-OFFHOURS,6,Hangup()
>
>        ;sales
>        exten => 1,1,Wait(1)
>        exten => 1,2,GoToIfTime(${BUSHOURS}?pleximenu|1-OPEN|1)
>        exten => 1,3,Noop("Must be off hours")
>        exten => 1,4,GoTo(pleximenu|1-OFFHOURS|1)
>
>        exten => 1-OPEN,1,Playback(plexicomm/hold_for_sales)
>        exten => 1-OPEN,2,Noop()
>        exten => 1-OPEN,3,Dial(${OFFICEPHONES}|30|m)
>        exten => 1-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 1-OPEN,5,Playback(plexicomm/sales_unavailable)
>        exten => 1-OPEN,6,Voicemail(sales at plexicomm|s)
>        exten => 1-OPEN,7,Playback(plexicomm/thanks_for_interest)
>        exten => 1-OPEN,8,Hangup()
>        exten => 1-OFFHOURS,1,voicemail(sales at plexicomm)
>        exten => 1-OFFHOURS,2,Hangup()
>
>        ;support
>        exten => 2,1,Wait(1)
>        exten => 2,2,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
>        exten => 2,3,Noop("Must be off hours")
>        exten => 2,4,GoTo(pleximenu|2-OFFHOURS|1)
>
>        exten => 2-OPEN,1,Playback(plexicomm/hold_for_support)
>        exten => 2-OPEN,2,Noop()
>        exten => 2-OPEN,3,Dial(${OFFICEPHONES}|30|m)
>        exten => 2-OPEN,4,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 2-OPEN,5,Playback(plexicomm/support_unavailable)
>        exten => 2-OPEN,6,Voicemail(support at plexicomm|s)
>        exten => 2-OPEN,7,Playback(plexicomm/thanks_for_interest)
>        exten => 2-OPEN,8,Hangup()
>        exten => 2-OFFHOURS,1,voicemail(support at plexicomm)
>        exten => 2-OFFHOURS,2,Hangup()
>
>        ;Starts a variable called ATTEMPT at 1
>        ; tries calling ONCALLPHONES
>        ; increments ATTEMPT variable by 1
>        ; tries again until ATTEMPT = 4
>        ; should be 3 attempts total
>        ; set ONCALLTIMEOUT to a number of seconds before your voicemail
> picks up.
>        exten => 9,1,GoToIfTime(${BUSHOURS}?pleximenu|2-OPEN|1)
>                ;we shouldn't be doing this during business hours
>        exten => 9,2,Playback(plexicomm/page_support)
>        exten => 9,3,Set(ATTEMPT=1)
>        exten => 9,4,GoToIf($[${ATTEMPT} : 4]?9-FAILED|1)
>        exten => 9,5,Dial(${ONCALLPHONES}|${ONCALLTIMEOUT}|m)
>        exten => 9,6,Set(ATTEMPT=$[${ATTEMPT} + 1])
>        exten => 9,7,Playback(plexicomm/keep_paging)
>        exten => 9,8,Wait(2)
>                ;waiting 2 seconds to allow cell connections to terminate
>        exten => 9,9,GoTo(pleximenu|9|4)
>        exten => 9,10,Hangup()
>        exten => 9-FAILED,1,GoTo(pleximenu|2-OPEN|5)
>
>
>        ;extensions for dan and adam
>        ;dan - since people already know dan as extension 3, we keep
> that for compatibility
>        exten => 3,1,GoTo(Pleximenu|103|1)
>        exten => 103,1,GoTo(default|103|1)
>
>        ;adam
>        exten => 104,1,GoTo(default|104|1)
>
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