[Asterisk-Users] calls forwarded to busy agent

[Patrick Fortin]

Hi

We have a call queue setup with several agents using agentcallbacklogin.

If one of the agent is logged in and is talking on the phone with another 
employee the queue application doesn't see that the phone is busy and 
continues to forward incoming calls to him.

Since the agent cannot answer, the calls go to the agent's voicemail.

in the show queues I see

Agent/108 (Not in use)

I did the show queues while talking to the agent in question.

Is this normal behaviour ?

Thanks

Patrick