[Asterisk-Users] Queue routing - calls return to agent which previously handled call

[Hilton Williams]

Hi

Is there a way to get incoming calls to go to the same agent that handled 
them previously, based on the Caller ID?  This would be great for support / 
helpdesk, since the caller doesn't have to explain the whole problem to each 
agent.

Does anyone know?

We're using Asterisk at Home 1.5, with Asterisk 1.0.9, but I'd be interested to 
know even if it's in a more recent version of Asterisk.

Regards
Hilton Williams



Datatex Dynamics CC
Web site http://www.datatex.co.za/
Email to hilton at datatex.co.za
Tel +27215924033
Fax +27215924077

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