[Asterisk-Users] Queue and agent transfer

[James Armstrong]

This must be similar to a problem I have seen here. Some times the main 
operator's phone will stop ringing when a call comes in on the queue 
while the other phones still ring. I have to reset her phone which 
causes a re-login to get it working again. It must stop after she does 
an attended transfer. The normal blind transfers are what she does mostly.

- James


Tamas wrote:
> Hello,
> 
> I have a queue for incoming calls with some agents (defined as Agents)
> using iax2 softphone. I would like to use the Attended transfer (ATXFER)
> feature, however app_queue cannot handle it (I guess because it is not a
> channel).
> For this reason I put a Local channel in between with /n option. This
> way ATXFER works perfectly. The problem is that when the call has been
> transferred, the originally dialed agent does not get freed up - this is
>  from some point of view logical. So the queue sees the agent as
> engaged/busy, while he/she is not anymore.
> 
> Does anybody have any idea how to free up the not used agent? (transferer)
> 
> Thank you in advance!
> 
> Kind regards,
> 	Tamas
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