[Asterisk-Users] updating display of a hardphone based on agentslogging in

[Nils Ohlmeier]

On the Snom phones you can use a SIP MESSAGE to overwrite the idle screen text 
with a given text message. Maybe that is helpfull for your scenario.

Regards
  Nils Ohlmeier

On Friday 26 August 2005 01:09, Franklin Webb wrote:
> I talked to Digium about this and they are saying the best thing may be to
> get the information from the manager API and display it on a PC if I cannot
> find a way to get the data into the phone.  I plan to keep looking into
> this, I'll share whatever solution I end up with.  Thanks for your
> suggestion I'll be putting some research into that also, it sounds like it
> might be the more promising way to actually get it on the phone.
> ----- Original Message -----
> From: "BJ Weschke" <bweschke at gmail.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> <asterisk-users at lists.digium.com>
> Sent: Thursday, August 25, 2005 10:08 AM
> Subject: Re: [Asterisk-Users] updating display of a hardphone based on
> agentslogging in
>
>
> I've been thinking about how one would accomplish the same thing.
> I've got a CTI enabled GUI that tells the agent that they're logged in
> with the call centers that I've deployed thus far, but it's not quite
> the same as the agent just being able to look at the phone as well and
> know that they're logged in or not.
>
>  You've got the Snom 320's, so maybe the most straight forward thing
> to do would be to use the Hint application with them to light a status
> LED when an agent is logged in and have it go dark when the agent is
> logged out. Are you using AgentCallBack? I wonder if Hint could be
> used to status the agent channel itself. Hmmmmmmm. Will have to check
> this out a little bit more. :-)
>
> On 8/25/05, Franklin Webb <fwebb at imminc.com> wrote:
> > Greetings all,
> >     We are settng up a fair sized call center on Asterisk, but we are
>
> having
>
> > some issues with our agents not knowing if they have logged in and logged
> > out.  Prior to beginning our migration to VoIP the agents logged into our
> > nortel phones and confirmation was displayed on the phone.
> >
> >     My question is has anyone out there done anything from Asterisk that
>
> can
>
> > change the display on a VoIP hardphone?  We are currently using the Snom
>
> 320
>
> > and the Aastra 9133i.  Thus far the only ideas we've had have involved
> > trying to figure out if you can send back something from the caller ID to
> > change it on the phone, or maybe I could get away with using SMS to send
> > a message and that might be enough for the agents.
> >
> >     Any thoughts or suggestions are much appreciated.
> >
> >                                     Thanks,
> >                                         Frank Webb
>
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-- 
snom technology AG            Gradestr. 46    D-12347 Berlin
Nils Ohlmeier
mailto:nils.ohlmeier at snom.de  http://www.snom.com