[Asterisk-Users] Voipjet experiment

[Garth Summey]

Talked to a phone guru friend of mine.  He was aware of the American 
Airlines situation.  He informed me that American Airlines does not pass 
"answer supervision" until you hear on-hold music and are in a queue 
(also he is not sure that is legal).

Unfortunately VoipJet doesn't like that very much and cancels the call 
after about 60 seconds.  Please be aware that I am guessing that VoipJet 
is canceling the call, it could very well be my system, but I can't find 
any documentation regarding a hard timeout if not answered.  I've set 
the dial command timeout to unlimited and I still receive the error 
after 60 seconds.

Currently I'm just routing that number through Broadvoice, which 
although it also doesn't get answer supervision, it continues the 
connection.

I debating about whether or not to contact VoipJet.  Personally I would 
say VoipJet is following the rules, so it's not their problem, but at 
the same time I would think they want to be as functional as possible.

Thanks for the help everyone,

G

Garth Summey wrote:
> Hi List,
> 
> I'm wondering if someone who uses VoipJet as their termination service 
> would do me a favor.
> 
> If I call the American Airlines reservation number (1-800-433-7300), the 
> call gets connected, but after 30 seconds asterisk drops the call 
> responding that no one answered.
> 
> I'm using areskicc2 (calling card app) as an authentication system and I 
> don't know if that is what is causing the problem, or if VoipJet doesn't 
> sense the line was picked up (and thus doesn't pass this info to me).
> 
> Here is a sample output of CLI when the disconnect happens:
> 
> ---
>     -- Called voipjet/18004337300
>     -- Call accepted by 216.118.117.46 (format ulaw)
>     -- Format for call is ulaw
>     -- IAX2/voipjet-1 is making progress passing it to SIP/541-d994
>     -- Nobody picked up in 30000 ms
>     -- Hungup 'IAX2/voipjet-1'
> ---
> 
> During the 30000 ms I hear the American Airlines auto attendant giving 
> me options, I can choose and option and the auto attendant will 
> recognize the DTMF and send me to that menu, then after a total of 30 
> seconds, I get disconnected.
> 
> I haven't had this issue with any other numbers yet (only been in 
> production use one day...)
> 
> Any info is appreciated.
> 
> G
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