[Asterisk-Users] call center 20 seats

[mattf]

Hello,

You have several choices if you are doing almost all inbound, here's a
summary:
- Native Asterisk Agents and Queues (easy to setup but no screen pops
native. need add-ons for that, some are commercial)
	- There are several companies that sell add-ons for Asterisk
queues/agents to extend functionality
- Aheeva Contact Center (all-in-one solution for in/out dialing with many
features, but it costs for install and maintenance)
- VICIDIAL (work with in/out and has screen pops, GPL and free, has many
features but not as well rounded as Aheeva)

As for trunks, I would recommend using IAX2 with something like a GSM or
G729 codec. There are many providers of IAX2 termination all over the world,
you should pick one that best fits your calling patterns and has the service
level you are looking for.
http://www.voip-info.org/tiki-index.php?page=VOIP+Service+Providers

MATT---

-----Original Message-----
From: Zeeshan [mailto:ztahir at gmail.com]
Sent: Tuesday, August 02, 2005 10:39 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] call center 20 seats


mattf wrote:

>What kind of call center: inbound, outbound or both? 
>  
>
It will be inbound 90%+ as I only need 2 seats for outgoing.

>how many lines per agent will you have? 
>  
>
one line per agent.

>what kind of trunks will you be using?
>  
>
Don't know yet. I am open for options and basically I don't want it to 
be bandwidth or process hungry.

>do you need to tie into an existing database? 
>  
>
No.

>do you want screen-pops?
>
>  
>
YES.

Let me know if you have any more questions.

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