[Asterisk-Users] Broadvoice Down?

[Kerry Garrison]

While we have only been using Broadvoice for a few months now, we have
actually had better service through them than with our PSTN provider. You
could just as easily have had a voice T1 go down which typically takes a few
hours to replace (and may be the actual problem). The issue is not with
Broadvoice as a service as much as it seems to be a peering problem. 
 
Yes these issues make you and your company look bad in so much as it shows
that you do not have a properly designed redundant system. Do you back up
your server every night even though you only lose a file once a year? So why
wouldn't you have a failover on your phone system?
 
Its very easy to blame Broadvoice for your phone service being out (and I am
not defending them) but that is ONE connection. Any business that is highly
reliant on their phones for business should have a backup system just for
this reason. Possibly even multiple backups depending on the critical nature
of the business.
 
I have seen businesses completely lose telephone service on standard PSTN
lines for a day or more at a time. So sh** happens, be prepared. Dont put
all your eggs in one basket. This is a perfect example of why.
 
Kerry Garrison
http://techdatapros.com
 

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From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of JD Austin
Sent: Monday, April 25, 2005 12:48 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Broadvoice Down?


I guess 2 hours is 'soon' to them.  I'm still down.
Is there a reliable voip provider out there that works with Asterisk?
I can't have downtime like this.. it just makes my company look bad.

JD

JD Austin wrote: 

I tried calling Broadvoice support.. on hold for 1/2 hour then it hung up on
me with a reorder (fast busy), so I tried again.
Just got through to a rep- they said it's a 'carrier issue' that their
'partner carrier' was having issues and that it would be up soon.
Makes me wonder if I should be signing up with their 'partner carrier'
instead.

JD

Jerry Geis wrote: 

I am having the same broadvoice issue at the moment.

jerry

Is anyone else having difficulty with their Broadvoice service? When I 

dial my number right now it rings either fast busy or tells me it cannot 

complete the call.



I can make outgoing calls from my system through broadvoice however. 

Seems their inbound trunks hit capacity?



Am I alone in this?

-Max



-- 

   Max Clark

   max [at] clarksys.com

   http://www.clarksys.com



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-- 

JD Austin

Twin Geckos Technology Services LLC

email: jd at twingeckos.com

http://www.twingeckos.com

phone/fax: 480.344.2640 


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-- 

JD Austin

Twin Geckos Technology Services LLC

email: jd at twingeckos.com

http://www.twingeckos.com

phone/fax: 480.344.2640 
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