[Asterisk-Users] A question about queues

[C F]

You could work this out with setgroup checkgroup, and create 2 queues,
if checkgroup jumps to 101+ (its the fifth caller) it goes to the
second queue. Make sure that the only difference between the second
and first queue is the announcement.
Using the above you will have to know in advance what the number of members are.

On 4/20/05, Brett, Gary <gary.brett at cetelem.co.uk> wrote:
> Hi there, quick question about queues
> 
> When calling a queue (which contains eg 4 extensions) it tells me what
> position I am in the queue and then plays some music…that is fine…
> however, If there is no-one in the queue , it tells me that im first in line
> and then plays hold music while the phones ring. This is annoying my callers
> quite a bit . How do I get it so that if I ring the queue, it just puts me
> straight through to one of the available 4 phones, and only if all 4 phones
> are busy (ie on calls) then announce a position in the queue and play music?
> 
> For example
> 
> User 1 dials 7272 → goes through to agent 1
> User 2 dials 7272 → goes through to agent 2
> User 3 dials 7272 → goes through to agent 3
> User 4 dials 7272 → goes through to agent 4
> User 5 dials 7272 → announces message that you are first in line
> User 6 dials 7272 → announces message that you are second in line
> 
> Any help on this would be greatly appreciated
> 
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