[Asterisk-Users] Overheard conversation. Comments please !

[lenz]

Hello,
I don't think this is an * issue, it was more likely the telecom you  
connect to having some kind of issues. If they hacked your * box, they  
would not likely call you and tell you. Unless they have some reason to  
show you down and they made the call themselves.
l.


In data Thu, 14 Apr 2005 20:13:51 +0100, Asterisk <asterisk at dotr.com> ha  
scritto:

> I've just been informed of a disturbing event at our call center. We run  
> 20+ agents taking inbound and outbound calls through the queue system,  
> and use chan_spy to monitor ongoing conversations.
>
> My supervisor received a phone call from another call center (nothing to  
> do with us, in fact they are 200 miles away) stating that they overheard  
> a conversation between ourselves and one of our customers that we were  
> speaking to at the time. He was able to give reference numbers and  
> names, (and financial circumstances) so he obviously did hear this  
> conversation.
>
> We are running CVS head as of 10 days ago, using TE410p on 32channel  
> ISDN primary line.
>
> Has anyone else ever heard of something like this happening ? My boss is  
> going apeshit talking about the DPA (data protection act) and wants  
> answers like yesterday. Quite frankly, I have no idea on where to start  
> to look for something like this.
>
> Julian.
-- 
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