[Asterisk-Users] Overheard conversation. Comments please !

[Mike Benoit]

I've actually ran in to something similar. Though luckily it hasn't
happened in a while.

I've gotten at least 4 complaints of an in-progress call all of a sudden
being able to hear (but not speak to) another conversation that is in
progress. I've never been able to track it down, but I'm running 1.0.6
WITHOUT chan_spy, and SPA-2000's with analog phones.

I agree, it is very disturbing, but I'm not 100% sure it is Asterisk
related. 


On Thu, 2005-04-14 at 20:13 +0100, Asterisk wrote:
> I've just been informed of a disturbing event at our call center. We run 
> 20+ agents taking inbound and outbound calls through the queue system, 
> and use chan_spy to monitor ongoing conversations.
> 
> My supervisor received a phone call from another call center (nothing to 
> do with us, in fact they are 200 miles away) stating that they overheard 
> a conversation between ourselves and one of our customers that we were 
> speaking to at the time. He was able to give reference numbers and 
> names, (and financial circumstances) so he obviously did hear this 
> conversation.
> 
> We are running CVS head as of 10 days ago, using TE410p on 32channel 
> ISDN primary line.
> 
> Has anyone else ever heard of something like this happening ? My boss is 
> going apeshit talking about the DPA (data protection act) and wants 
> answers like yesterday. Quite frankly, I have no idea on where to start 
> to look for something like this.
> 
> Julian.
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-- 
Mike Benoit <ipso at snappymail.ca>
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