[Asterisk-Users] Overheard conversation. Comments please !

[Asterisk]

I've just been informed of a disturbing event at our call center. We run 
20+ agents taking inbound and outbound calls through the queue system, 
and use chan_spy to monitor ongoing conversations.

My supervisor received a phone call from another call center (nothing to 
do with us, in fact they are 200 miles away) stating that they overheard 
a conversation between ourselves and one of our customers that we were 
speaking to at the time. He was able to give reference numbers and 
names, (and financial circumstances) so he obviously did hear this 
conversation.

We are running CVS head as of 10 days ago, using TE410p on 32channel 
ISDN primary line.

Has anyone else ever heard of something like this happening ? My boss is 
going apeshit talking about the DPA (data protection act) and wants 
answers like yesterday. Quite frankly, I have no idea on where to start 
to look for something like this.

Julian.