[Asterisk-Users] agents and queues

[João Amaro]

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Hi

~From app_queue.c

"  Queue(queuename[|options[|URL][|announceoverride][|timeout]]):\n"
"  Queues an incoming call in a particular call queue as defined in
queues.conf.\n"
"  This application returns -1 if the originating channel hangs up, or
if the\n"
"  call is bridged and  either of the parties in the bridge terminate
the call.\n"
"  Returns 0 if the queue is full, nonexistant, or has no members.\n"
"  The option string may contain zero or more of the following
characters:\n"
"  't' -- allow the called user transfer the calling user\n"

*
*As you see,
*"  Returns 0 if the queue is full, nonexistant, or has no members.\n"
*when it happens, you can have a priority n+1 which sends the call to
the voicemail.
That's what i'm doing with my callcenter.


Regards
*
*
Robert Jackson wrote:

| -----Original Message----- From: Marco Nicolayevsky
| [mailto:marco at misterart.com] Sent: Friday, September 24, 2004 11:45
| PM To: Asterisk-Users at lists.digium.com Subject: [Asterisk-Users]
| agents and queues
|
|
|> How can i determine if there are any agents signed-in, and if
|> not, take them straight to voice mail with a message like "Sorry,
|> we are unable to take you call now, please leave a message..."??
|
|
| We have run into the same sort of problems.  We created an addition
| to the monastery project which allows our call center manager to
| see who is logged in via a web browser.  In that same perl script
| which loops indefinately every 5 sec we check to see if there is
| anyone logged in.  Then we create a variable (AGENTSLOGGEDIN) which
| is either 0 or 1.  Then we check the status of that variable from
| the dialplan to see if we should place calls in the queue.
|
| Seems to work pretty well for us.
|
| Robert Jackson _______________________________________________
| Asterisk-Users mailing list Asterisk-Users at lists.digium.com
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