[Asterisk-Users] agents and queues

[Marco Nicolayevsky]

Hello all,
 
 
I am currently using asterisk in a call center configuration. 
 
I have created a queue where our customers listen to music while an agent
picks up. Pretty standard stuff.
 
I have a total of 5 agents who are able to sucessfully sign-in and sign-out
of the queue by using setting AgentCallbackLogin.
 
Here's my problem. Say there are no agents signed-on. The caller is still
able to enter the queue by hitting the appropriate menu option. Once in the
queue, they will listen to hold music indefinately...or until the first
agent logs-in to the queue. This is obviously a bad experience for the user.
Basically, they wont know they have an indefinate hold time.
 
How can i determine if there are any agents signed-in, and if not, take them
straight to voice mail with a message like "Sorry, we are unable to take you
call now, please leave a message..."??
 
Any help with this would be appreciated.
 
thanks,
 
Marco
 

------------------------------------------

Marco Nicolayevsky

Chief Technology Officer

MisterArt.com LP

http://www.misterart.com

 
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