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<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>Hello
all,</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>I am currently using
asterisk in a call center configuration. </FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>I have created a
queue where our customers listen to music while an agent picks up. Pretty
standard stuff.</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>I have a total of 5
agents who are able to sucessfully sign-in and sign-out of the queue by using
setting AgentCallbackLogin.</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>Here's my problem.
Say there are no agents signed-on. The caller is still able to enter the queue
by hitting the appropriate menu option. Once in the queue, they will listen to
hold music indefinately...or until the first agent logs-in to the queue. This is
obviously a bad experience for the user. Basically, they wont know they have an
indefinate hold time.</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>How can i determine
if there are any agents signed-in, and if not, take them straight to voice mail
with a message like "Sorry, we are unable to take you call now, please leave a
message..."??</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial size=2>Any help with this
would be appreciated.</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2>thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=004243303-25092004><FONT face=Arial
size=2>Marco</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV class=Section1>
<P class=MsoNormal>------------------------------------------</P>
<P class=MsoNormal>Marco Nicolayevsky</P>
<P class=MsoNormal>Chief Technology Officer</P>
<P class=MsoNormal>MisterArt.com LP</P>
<P class=MsoNormal>http://www.misterart.com</P></DIV>
<DIV> </DIV></BODY></HTML>