[Asterisk-Users] Re: Astersk as AVAYA IVR

[Matt]

<snip>
>>so you have ACD on the AVAYA?  are you thinking of front ending all calls
to the ACD with the IVR?  I would think that you would set the IVR up as
>>an option within the ACD instead of front ending all calls to the ACD.
The flexibility of * is great for this and I have built several IVR's for
>>customers using * as the telephony engine.  does require knowledge of some
scripting language to run the AGI scripts in (PHP, PERL etc.)

The problem I'm trying to solve is that if someone wants to change the IVR
that is currently in place using the inbuilt index functionality it takes
them ages and normally they screw it up.  What I was hoping to do was use
asterisks functionality and have either the asterisk or index head up the
inbound calls.  Probably as an initial test I'd have the index head up the
calls and pass them to asterisk then have asterisk pass them back to the
index.