[Asterisk-Users] Re: Putting a call on hold

[Walt Reed]

On Thu, Sep 09, 2004 at 11:19:02AM -0400, Deon Rodden said:
> Marconi Rivello wrote:
> 
> >On Fri, 3 Sep 2004 20:13:45 -0300, Marconi Rivello
> ><marconirivello at gmail.com> wrote:
> > 
> >>How do I put a call on hold? If i press # the music on hold plays to
> >>the other person, but asterisk asks for a number to transfer... I
> >>don't want to transfer, I simply want to put the person on hold, so
> >>he/she can hear the music while I do something, then get them off
> >>hold. Is it possible?
> >>
> >>The scenario: The person calls me from a SIP phone, and I receive the
> >>call in a regular PSTN phone, from the FXO. I don't want any of the calls
> >>to get disconnected.
> >
> >I managed to do what I wanted. I just changed the transferdigittimeout
> >value in the features.conf to a high value... So, when I want to leave
> >the person waiting while I do something, I just press # and leave the
> >phone there... When I come back, I press # again, asterisk tells me
> >that that's not a valid number, and gets the call back to normal. :)
>
> I believe this has something to do with the converter. With my 
> Sipura-2000 if I hit flash, it puts the person on hold and I get a new 
> dialtone to place a call. From there I can call another number, and if I 
> hit flash again, it 3 way calls them. If I hang up, it leaves the other 
> two people connected, so it's essentially a transfer.  However, if I 
> don't dial another number, and just let it sit there with the new 
> dial-tone, it will eventually time out and go silent, but the other 
> person is still on hold. When I want them back, I just hit flash again, 
> and I get them back. That's how I put them on hold.
> 
> I discovered with the Cisco ATA 186 it doesn't work the same way, at 
> least as far as transfers go. If I 3 way call, and then hang up, it 
> hangs up on both parties instead of leaving them connected.

Another option is to just park the call. Works on all phone types :-)