[Asterisk-Users] Going to voicemail instead of queue if no agent is logged in ?

[Kurt Bauer]

Hi,

I did this the following way:

-) define a global variable -> AGENTS_AVAIL=0
-) when agent logs in increment -> 
SetGlobalVar(AGENTS_AVAIL=$[${AGENTS_AVAIL} + 1]);
-) when agent logs off decrement -> 
SetGlobalVar(AGENTS_AVAIL=$[${AGENTS_AVAIL} - 1]);
-) when queue is called evaluate and goto label -> 
gotoif,$[${AGENTS_AVAIL}]?${Q}:${NO_Q)

Hope that helps and if there is an easier way of doing this please show me 
how.

br,
Kurt



--On Tuesday, August 31, 2004 09:57:29 PM +0200 Robert Rozman 
<rozman at fri.uni-lj.si> wrote:

> Hi,
>
> I'd like to implement scenario to send user to operator's queue by default
> (if doesn't dial any extension) but only if there is operator agent
> logged, so user could get response. If not I'd like to send it to
> voicemail...
>
> Any quick advice ?
>
> Thanks in advance,
>
> Robert.
>
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