[Asterisk-Users] AddQueueMember and call distribution

[Jeremy Rusnak]

Sean,

We're in the same boat.  What I have ended up doing was to use the
roundrobin strategy.  Round robin will ring each queue member one
after the other in a loop until someone answers.

It still doesn't address the issue with auto-logout.  I have been
toying with the idea of making a custom screen saver for our support
people's computers.  This screen saver would make a web call to our
asterisk box, and then remove them from the queue via the command
line.  It could log them back end when the screen saver ends, as well.
 (Kind of like ICQ, YIM, etc show you as IDLE).

For the time being, we have been really reinforcing logging out with
our staff.  Another thing that we do is have a cron job on the
asterisk box that logs everyone out at the end of the day...We did
this after a couple times where agents left themselves logged in,
leading to the potential for customers sitting in our queue all night!

Jeremy


On Fri, 29 Oct 2004 12:28:14 -0400 (EDT), Sean A. Newton
<nester-asterisk at wewt.net> wrote:
> 
> Is there anyway to get Agents (members of the queue) logged out if they do
> not answer a call.
> 
> I'm assuming that autologoff doesn't work with AddQueueMember. I've
> searched the wiki and google to death... Currently, when a call comes in
> to the queue, one member just rings and rings and rings. It never rolls to
> another member, and the offending member (not answering) never gets logged
> off, so the call just gets stuck until an ultimate timeout.
> 
> Thanks for the help...
> 
> Here's what i've got setup right now, on my test bed.
> 
> queues.conf
> 
> [support]
> strategy = leastrecent
> timeout=25
> retry=5
> wrapuptime=15
> music = default
> announce = queue-support
> 
> agents.conf
> 
> [agents]
> ackcall=no
> autologoff=15
> 
> extensions.conf
> 
> ; Tech Support Queue
> exten => 1100,1,Queue(support)
> exten => 1100,2,Hangup
> 
> ;tech login
> exten => 81,1,AddQueueMember(support)
> exten => 81,2,Playback(agent-loginok)
> exten => 81,3,Hangup
> 
> ;tech logoff
> exten => 82,1,RemoveQueueMember(support)
> exten => 82,2,Playback(agent-loggedoff)
> exten => 82,3,Hangup
> 
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> sean a. newton                      nester at wewt.net
> louisville, ky, usa                 http://wewt.net
> 
> Another day, another convertible and another hotel
> full of cops.                -- Hunter S. Thompson
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> 
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