[Asterisk-Users] OT COs/Providers Cannot Reach Others

[Greg Hill]

On Wed, 27 Oct 2004, Steve Totaro wrote:

> I have had several experiences where certain providers or COs could not
> call other providers.  When dialed I would get a fastbusy or similar
> message "were sorry, this number"
>
> I have just realized that this is the case with Voicepulse.  Many
> different COs and providers cannot reach my VP DID.  I know its not one
> particular CO or switch or provider so I tend to think its something
> that Voicpulse needs to address.
>
> Not sure how it works in the telephony world but maybe they just have to
> broadcast their route or something?
>
> Since I am not new to these types of situations, I request some feedback
> so when everyone blames everyone else, I have some recourse and
> knowledge under my belt to say, "No, you need to ....."

I had the same situation with a number provided to me by VoiceGlo. It was
reachable by any of the cell carriers in the market, as well as the more
distant "local" COs, but not reachable by the CO where I lived. I couldn't
get any useful info from VoiceGlo's support, nor from Qwest, so I visited
the CO in person. The techs there were very nice and looked up some stuff
on their computers, trying to track down the problem.

They finally concluded that the number hadn't been ported to the CLEC
properly and that something in the routing had gotten messed up.
Ultimately, I think it was up to VoiceGlo to talk to their CLEC providing
my DID to get things moving. They were totally unresponsive and I
cancelled the account (what good is an unreachable DID? I certainly won't
pay money for one!).

Anyway.. my feeling was that it takes some pressure on the provider of the
unreachable DID to get it fixed. Good luck.

Greg