[Asterisk-Users] Problems with Directory()

[Leah Newmark]

I am attempting to use the Directory() application. In extensions.conf I have:
exten => 1,1,Directory(default)

and in voicemail.conf I have:

[default]

120 => 1234,Y*** Men***
100 => 1234,D**** Pal*****
118 => 1234,L*** New****
121 => 1234,SIP Phone 
It works very funny. I press 1, and I get the instructions. All fine and 
dandy. If I enter Pal, it can't find a compatible entry --

Oct 26 13:49:01 WARNING[638995]: file.c:473 ast_openstream: File letters/d 
does not exist in any format
Oct 26 13:49:01 WARNING[638995]: file.c:761 ast_streamfile: Unable to open 
letters/d (format GSM): No such file or directory

If I enter Newm it can't find a compatible entry --

Oct 26 13:49:08 WARNING[638995]: file.c:473 ast_openstream: File letters/l 
does not exist in any format
Oct 26 13:49:08 WARNING[638995]: file.c:761 ast_streamfile: Unable to open 
letters/l (format GSM): No such file or directory

It seems like it is looking for the first letters of the name... I decided it 
might have to do with those users not being logged in...so I tried it for 
"SIP Phone". Same message, except the console output was different:

Oct 26 13:58:26 WARNING[737299]: file.c:473 ast_openstream: File letters/m 
does not exist in any format
Oct 26 13:58:26 WARNING[737299]: file.c:761 ast_streamfile: Unable to open 
letters/m (format GSM): No such file or directory
That has nothing to do with the first name....

But yet a bigger wonder is that if I enter "men", it finds it! However, it's 
not problem-free. For some reason, it doesn't say the extension number. 
Instead I just hear "If this is the person you were looking for, press 1 now; 
otherwise press * now." The caller has no clue if it's the right person!

What is going on?