[Asterisk-Users] Simple phone question

[Jonathan Miller]

The real problem is that the old comdial is dying and cannot support any
more extensions.  Not to mention constant static problems on speakerphone.
(even after repunching the all the cables + replacing them). 

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> James Dumais
> Sent: Saturday, October 16, 2004 5:18 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Simple phone question
> 
> i have a simple question, why are you switching to an ip 
> solution? does your exsisting telephone network work for your 
> company? if so, why not just use asterisk to provide your 
> exsisting network with calls, that way you can continue to 
> use your exsisting hardware, and still use asterisk.
> 
> if your just lookin to save some coin on long distance, this 
> is a small way around it and keeping your working network the same.
> 
> 
> >> Well basically we are a small operation.  To begin with we really 
> >> don't want any voicemenu ("press 1 for this, press 2 for 
> that").  I 
> >> just want all the incoming calls to ring to the 2 
> receptionists (and 
> >> then maybe everywhere after a while).  However, on our 
> current analog 
> >> (comdial) system you can see all 8 lines and they flash 
> when a call 
> >> is incoming.  I'm worried if the lines all start ringing 
> (or at least 
> >> 3 or 4 of them), they will have no idea how many calls are 
> coming in.  
> >> Everyone else can live with a regular phone.
> >> So, do regular people even need anything more than a 1 line phone?
> >
> > That's very helpful to understanding what you want to do.
> >
> > If there's no differentiation between any of the lines, there's no 
> > particular reason that anything beyond one-lines phones will help 
> > anyone, even your receptionists.  (I'd probably still get 
> them nicer 
> > multiline phones for future expansion though)
> >
> > I believe that the downside with a receptionist strategy is 
> that it is 
> > hard to know when various extensions are in use; something 
> like Flash 
> > Operator Panel running on a PC by the receptionists could 
> help out here.
> >
> > You can certainly set up a number of things to deal with this.  For 
> > example, to do the initial ring of your receptionists, set 
> up a queue 
> > listing them both, and then add another penalty that rings 
> all phones 
> > if they don't answer.  See:
> >
> > http://www.voip-info.org/wiki-Asterisk+call+queues
> >
> > There are a variety of ways to do transfers.  On a nice SIP 
> phone like 
> > the 7960 it's just a few buttons.
> >
> > I'm not really sure as to the best way to display how many 
> calls are 
> > coming in, maybe FOP handles that too (I haven't looked at it, we 
> > don't use Flash).
> >
> > Does this give you a little help?
> >
> > Regards,
> >
> > ... JG
> > --
> > Joe Greco - sol.net Network Services - Milwaukee, WI - 
> > http://www.sol.net "We call it the 'one bite at the apple' 
> rule. Give 
> > me one chance [and] then I won't contact you again." - Direct 
> > Marketing Ass'n position on e-mail
> > spam(CNN)
> > With 24 million small businesses in the US alone, that's 
> way too many 
> > apples.
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> 
> 
> --
> James W Dumais
> ABSS::Networks
> http://www.abss.ca/
> 1(705)725-9124 / 1(800)473-2121
> 
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