[Asterisk-Users] Simple phone question

[James Dumais]

i have a simple question, why are you switching to an ip solution? does
your exsisting telephone network work for your company? if so, why not
just use asterisk to provide your exsisting network with calls, that way
you can continue to use your exsisting hardware, and still use asterisk.

if your just lookin to save some coin on long distance, this is a small
way around it and keeping your working network the same.


>> Well basically we are a small operation.  To begin with we really don't
>> want
>> any voicemenu ("press 1 for this, press 2 for that").  I just want all
>> the
>> incoming calls to ring to the 2 receptionists (and then maybe everywhere
>> after a while).  However, on our current analog (comdial) system you can
>> see
>> all 8 lines and they flash when a call is incoming.  I'm worried if the
>> lines all start ringing (or at least 3 or 4 of them), they will have no
>> idea
>> how many calls are coming in.  Everyone else can live with a regular
>> phone.
>> So, do regular people even need anything more than a 1 line phone?
>
> That's very helpful to understanding what you want to do.
>
> If there's no differentiation between any of the lines, there's no
> particular reason that anything beyond one-lines phones will help anyone,
> even your receptionists.  (I'd probably still get them nicer multiline
> phones for future expansion though)
>
> I believe that the downside with a receptionist strategy is that it is
> hard to know when various extensions are in use; something like Flash
> Operator Panel running on a PC by the receptionists could help out here.
>
> You can certainly set up a number of things to deal with this.  For
> example, to do the initial ring of your receptionists, set up a queue
> listing them both, and then add another penalty that rings all phones
> if they don't answer.  See:
>
> http://www.voip-info.org/wiki-Asterisk+call+queues
>
> There are a variety of ways to do transfers.  On a nice SIP phone like the
> 7960 it's just a few buttons.
>
> I'm not really sure as to the best way to display how many calls are
> coming
> in, maybe FOP handles that too (I haven't looked at it, we don't use
> Flash).
>
> Does this give you a little help?
>
> Regards,
>
> ... JG
> --
> Joe Greco - sol.net Network Services - Milwaukee, WI - http://www.sol.net
> "We call it the 'one bite at the apple' rule. Give me one chance [and]
> then I
> won't contact you again." - Direct Marketing Ass'n position on e-mail
> spam(CNN)
> With 24 million small businesses in the US alone, that's way too many
> apples.
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-- 
James W Dumais
ABSS::Networks
http://www.abss.ca/
1(705)725-9124 / 1(800)473-2121